Business Travel Solutions

Changes to Hotel Cancellation Policies

Marriott and Hilton introduce new cancellation policies

Marriott has recently announced a major change to their cancellation policy.  Previously, travellers were typically allowed to cancel up to a specified time on the day of arrival for no penalty.  Moving forward, cancellations made within 48 hours of the scheduled arrival will result in a fee of one night’s stay.  These changes are being implemented for “hotels in the Americas including the United States, Canada, Caribbean and Latin America, across all brands with the exception of MVW and Design Hotels.”  Marriott’s brands include Courtyard, Sheraton, Four Points Sheraton, Delta Hotels, Fairfield Inn and Suites, Renaissance Hotels, The Ritz-Carlton, W Hotels, Towneplace Suites, aloft, element, among others.  More information can be found on their website by clicking here.  If travelers require flexibility with their travel plans, they will need to consider this policy.  As always, with any reservation, it is important to carefully review the rate terms and conditions prior to booking.

Hilton has just announced that they will introduce the same cancellation policy effective July 31st.  This will be across Canada and the United States for all Hilton Brands including DoubleTree, Embassy Suites, Hampton, Hilton Garden Inn, Home2 Suites, Homewood Suites and Waldorf Astoria.

For more information, contact your dedicated agent.

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