Business Travel Solutions

The "new" Duty of Care for Travelling Employees

Taking Care of Your Most Valuable Asset...

Every organization/employer is obligated to exercise a reasonable standard of care to protect the health, safety and security of employees while on company business. If an organization does not meet this standard, it may be considered legally negligent. More importantly, every organization wants to take care of its employees. It’s the right thing to do.

As the world appears to grow more dangerous, corporations with travelling employees are rethinking their “duty of care” policies to cope with emerging threats. The past year has seen its share of travel-related disasters and dangers including downed passenger jets and terrorist threats. Now more than ever, the need to protect traveling employees should be top of mind.

The main duty of “duty of care” is to ask questions – what did you know, when did you know, when did you deliver it? The mandate for duty of care remains unchanged but the tools and services available have changed.

The first focus is data collection – collecting information from travel systems and GDS systems and providing a simpler way to track people. We deal with relatively minor travel disruptions such as flight delays all the time.

Whether a serious threat or a simple flight delay, we work with companies that may have hundreds of travelers on the road and may need assistance and/or re-booking.

The second focus is staying on top of emerging risks. We use third party experts to assist in picking up on alerts and threats around the clock. These providers create customized assessments and analyses for client companies that can be acted upon according to specific policies. There are plenty of things out there to slow travellers down or cause problems, and we have to monitor them and manage risks.

Travel disruptions are about more than traveler safety and comfort. Travel managers need to understand top city airlines and their on-time performances. On flights from LaGuardia-to-Toronto, for instance, travellers may get delayed frequently. Connecting through Chicago in winter may cause delays. Avoiding certain airports or cities (if possible) will help reduce travel disruptions.

A managed travel program isn’t just about cost; it’s also about your organization providing duty of care for travelling employees. 

I want to go to Toronto